Report overview
Social customer service is the practice of proactively listening for and responding to support issues on social channels.
This report aims to provide a comprehensive presentation of the global market for Social Media Customer Service Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social Media Customer Service Software. This report contains market size and forecasts of Social Media Customer Service Software in global, including the following market information:
Global Social Media Customer Service Software Market Revenue, 2018-2023, 2024-2032, ($ millions)
Global top five companies in 2022 (%)
The global Social Media Customer Service Software market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
On-Premise Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Social Media Customer Service Software include Brand Embassy, Brand24, Conversocial, Coosto, Copiny, Desk.com Inc, Deskero, eGain and Engage, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Social Media Customer Service Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Social Media Customer Service Software Market, by Type, 2018-2023, 2024-2032 ($ millions)
Global Social Media Customer Service Software Market Segment Percentages, by Type, 2022 (%)
On-Premise
Cloud-Based
SaaS
Global Social Media Customer Service Software Market, by Application, 2018-2023, 2024-2032 ($ millions)
Global Social Media Customer Service Software Market Segment Percentages, by Application, 2022 (%)
SME (Small and Medium Enterprises)
Large Enterprise
Global Social Media Customer Service Software Market, By Region and Country, 2018-2023, 2024-2032 ($ Millions)
Global Social Media Customer Service Software Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Social Media Customer Service Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Social Media Customer Service Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Brand Embassy
Brand24
Conversocial
Coosto
Copiny
Desk.com Inc
Deskero
eGain
Engage
Freshdesk
Hootsuite
inSided
Interactions
Khoros Care
LogMeIn Inc
NapoleonCat
Sentiment
Sleek
Socialbakers
SoDash
Sparkcentral
Sprinklr
Sprout Social
ThoughtBuzz
Zoho
Outline of Major Chapters:
Chapter 1: Introduces the definition of Social Media Customer Service Software, market overview.
Chapter 2: Global Social Media Customer Service Software market size in revenue.
Chapter 3: Detailed analysis of Social Media Customer Service Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Social Media Customer Service Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
