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Customer Engagement Solutions Market, Global Outlook and Forecast 2023-2029

Customer Engagement Solutions Market, Global Outlook and Forecast 2023-2029

  • Category:ICT & Media
  • Published on : 17 May 2023
  • Pages :115
  • Formats:
  • Report Code:SMR-7691694
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Customer Engagement Solutions Market Size, Share 2023


Market size in 2022 US$ 13380 million
Forecast Market size by 2029 US$ 19780 million
Growth Rate CAGR of 5.7% Number of Pages 115 Pages

Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence. ... The term can also be used to define customer-to-customer correspondence regarding a communication, product, service or brand.

This report aims to provide a comprehensive presentation of the global market for Customer Engagement Solutions, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Engagement Solutions. This report contains market size and forecasts of Customer Engagement Solutions in global, including the following market information:

Global top five companies in 2022 (%)

The global Customer Engagement Solutions market was valued at US$ 13380 million in 2022 and is projected to reach US$ 19780 million by 2029, at a CAGR of 5.7% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

The Asia Pacific market is projected to grow at the highest CAGR from 2018 to 2023. The growth of the Asia Pacific market can be attributed to the increased adoption of cloud computing by different organizations in this region. Small & medium enterprises across various countries, such as Australia, Malaysia, Japan, and Singapore, are investing in information technology to compete, secure, and capture digital opportunities present in the market.

We surveyed the Customer Engagement Solutions companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Customer Engagement Solutions Market, by Type, 2018-2023, 2024-2029 ($ millions)

Global Customer Engagement Solutions Market Segment Percentages, by Type, 2022 (%)

  • Omnichannel
  • Workforce Optimization
  • Robotic Process Automation
  • Analytics & Reporting

Global Customer Engagement Solutions Market, by Application, 2018-2023, 2024-2029 ($ millions)

Global Customer Engagement Solutions Market Segment Percentages, by Application, 2022 (%)

  • BFSI
  • Consumer Goods & Retail
  • Telecommunication
  • Healthcare & Life Sciences
  • Automotive & Transportation
  • Media & Entertainment
  • Travel & Hospitality
  • Manufacturing
  • Others

Global Customer Engagement Solutions Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)

Global Customer Engagement Solutions Market Segment Percentages, By Region and Country, 2022 (%)

  • North America
  • US
  • Canada
  • Mexico
  • Europe
  • Germany
  • France
  • U.K.
  • Italy
  • Russia
  • Nordic Countries
  • Benelux
  • Rest of Europe
  • Asia
  • China
  • Japan
  • South Korea
  • Southeast Asia
  • India
  • Rest of Asia
  • South America
  • Brazil
  • Argentina
  • Rest of South America
  • Middle East & Africa
  • Turkey
  • Israel
  • Saudi Arabia
  • UAE
  • Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

  • Key companies Customer Engagement Solutions revenues in global market, 2018-2023 (estimated), ($ millions)
  • Key companies Customer Engagement Solutions revenues share in global market, 2022 (%)
  • Further, the report presents profiles of competitors in the market, key players include:
  • Avaya
  • Aspect Software
  • Calabrio
  • Genesys
  • IBM
  • Microsoft
  • Nice Systems
  • Nuance Communications
  • Opentext
  • Oracle
  • Pegasystems
  • Pitney Bowes
  • Salesforce
  • SAP
  • Servicenow
  • Verint Systems
  • Zendesk
  • Egain Corporation
  • Bpmonline
  • Crmnext
  • Eptica
  • Freshworks
  • Ifs-Mplsystems
  • Lithium Technologies
  • Sugarcrm
  • Outline of Major Chapters:
  • Chapter 1: Introduces the definition of Customer Engagement Solutions, market overview.
  • Chapter 2: Global Customer Engagement Solutions market size in revenue.
  • Chapter 3: Detailed analysis of Customer Engagement Solutions company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
  • Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
  • Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
  • Chapter 6: Sales of Customer Engagement Solutions in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
  • Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
  • Chapter 8: The main points and conclusions of the report.

Report Attributes Report Details
Report Title Customer Engagement Solutions Market, Global Outlook and Forecast 2023-2029
Market size in 2022 US$ 13380 million
Forecast Market size by 2029 US$ 19780 million
Growth Rate CAGR of 5.7%
Historical Year 2018 to 2022 (Data from 2010 can be provided as per availability)
Base Year 2022
Forecast Year 2030
Number of Pages 115 Pages
Customization Available Yes, the report can be customized as per your need.

TABLE OF CONTENTS

1 Introduction to Research & Analysis Reports
1.1 Customer Engagement Solutions Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Engagement Solutions Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Engagement Solutions Overall Market Size
2.1 Global Customer Engagement Solutions Market Size: 2022 VS 2029
2.2 Global Customer Engagement Solutions Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Engagement Solutions Players in Global Market
3.2 Top Global Customer Engagement Solutions Companies Ranked by Revenue
3.3 Global Customer Engagement Solutions Revenue by Companies
3.4 Top 3 and Top 5 Customer Engagement Solutions Companies in Global Market, by Revenue in 2022
3.5 Global Companies Customer Engagement Solutions Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Engagement Solutions Players in Global Market
3.6.1 List of Global Tier 1 Customer Engagement Solutions Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Engagement Solutions Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Engagement Solutions Market Size Markets, 2022 & 2029
4.1.2 Omnichannel
4.1.3 Workforce Optimization
4.1.4 Robotic Process Automation
4.1.5 Analytics & Reporting
4.2 By Type - Global Customer Engagement Solutions Revenue & Forecasts
4.2.1 By Type - Global Customer Engagement Solutions Revenue, 2018-2023
4.2.2 By Type - Global Customer Engagement Solutions Revenue, 2024-2029
4.2.3 By Type - Global Customer Engagement Solutions Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Engagement Solutions Market Size, 2022 & 2029
5.1.2 BFSI
5.1.3 Consumer Goods & Retail
5.1.4 Telecommunication
5.1.5 Healthcare & Life Sciences
5.1.6 Automotive & Transportation
5.1.7 Media & Entertainment
5.1.8 Travel & Hospitality
5.1.9 Manufacturing
5.1.10 Others
5.2 By Application - Global Customer Engagement Solutions Revenue & Forecasts
5.2.1 By Application - Global Customer Engagement Solutions Revenue, 2018-2023
5.2.2 By Application - Global Customer Engagement Solutions Revenue, 2024-2029
5.2.3 By Application - Global Customer Engagement Solutions Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Customer Engagement Solutions Market Size, 2022 & 2029
6.2 By Region - Global Customer Engagement Solutions Revenue & Forecasts
6.2.1 By Region - Global Customer Engagement Solutions Revenue, 2018-2023
6.2.2 By Region - Global Customer Engagement Solutions Revenue, 2024-2029
6.2.3 By Region - Global Customer Engagement Solutions Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Customer Engagement Solutions Revenue, 2018-2029
6.3.2 US Customer Engagement Solutions Market Size, 2018-2029
6.3.3 Canada Customer Engagement Solutions Market Size, 2018-2029
6.3.4 Mexico Customer Engagement Solutions Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Customer Engagement Solutions Revenue, 2018-2029
6.4.2 Germany Customer Engagement Solutions Market Size, 2018-2029
6.4.3 France Customer Engagement Solutions Market Size, 2018-2029
6.4.4 U.K. Customer Engagement Solutions Market Size, 2018-2029
6.4.5 Italy Customer Engagement Solutions Market Size, 2018-2029
6.4.6 Russia Customer Engagement Solutions Market Size, 2018-2029
6.4.7 Nordic Countries Customer Engagement Solutions Market Size, 2018-2029
6.4.8 Benelux Customer Engagement Solutions Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Customer Engagement Solutions Revenue, 2018-2029
6.5.2 China Customer Engagement Solutions Market Size, 2018-2029
6.5.3 Japan Customer Engagement Solutions Market Size, 2018-2029
6.5.4 South Korea Customer Engagement Solutions Market Size, 2018-2029
6.5.5 Southeast Asia Customer Engagement Solutions Market Size, 2018-2029
6.5.6 India Customer Engagement Solutions Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Customer Engagement Solutions Revenue, 2018-2029
6.6.2 Brazil Customer Engagement Solutions Market Size, 2018-2029
6.6.3 Argentina Customer Engagement Solutions Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Engagement Solutions Revenue, 2018-2029
6.7.2 Turkey Customer Engagement Solutions Market Size, 2018-2029
6.7.3 Israel Customer Engagement Solutions Market Size, 2018-2029
6.7.4 Saudi Arabia Customer Engagement Solutions Market Size, 2018-2029
6.7.5 UAE Customer Engagement Solutions Market Size, 2018-2029
7 Customer Engagement Solutions Companies Profiles
7.1 Avaya
7.1.1 Avaya Company Summary
7.1.2 Avaya Business Overview
7.1.3 Avaya Customer Engagement Solutions Major Product Offerings
7.1.4 Avaya Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.1.5 Avaya Key News & Latest Developments
7.2 Aspect Software
7.2.1 Aspect Software Company Summary
7.2.2 Aspect Software Business Overview
7.2.3 Aspect Software Customer Engagement Solutions Major Product Offerings
7.2.4 Aspect Software Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.2.5 Aspect Software Key News & Latest Developments
7.3 Calabrio
7.3.1 Calabrio Company Summary
7.3.2 Calabrio Business Overview
7.3.3 Calabrio Customer Engagement Solutions Major Product Offerings
7.3.4 Calabrio Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.3.5 Calabrio Key News & Latest Developments
7.4 Genesys
7.4.1 Genesys Company Summary
7.4.2 Genesys Business Overview
7.4.3 Genesys Customer Engagement Solutions Major Product Offerings
7.4.4 Genesys Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.4.5 Genesys Key News & Latest Developments
7.5 IBM
7.5.1 IBM Company Summary
7.5.2 IBM Business Overview
7.5.3 IBM Customer Engagement Solutions Major Product Offerings
7.5.4 IBM Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.5.5 IBM Key News & Latest Developments
7.6 Microsoft
7.6.1 Microsoft Company Summary
7.6.2 Microsoft Business Overview
7.6.3 Microsoft Customer Engagement Solutions Major Product Offerings
7.6.4 Microsoft Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.6.5 Microsoft Key News & Latest Developments
7.7 Nice Systems
7.7.1 Nice Systems Company Summary
7.7.2 Nice Systems Business Overview
7.7.3 Nice Systems Customer Engagement Solutions Major Product Offerings
7.7.4 Nice Systems Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.7.5 Nice Systems Key News & Latest Developments
7.8 Nuance Communications
7.8.1 Nuance Communications Company Summary
7.8.2 Nuance Communications Business Overview
7.8.3 Nuance Communications Customer Engagement Solutions Major Product Offerings
7.8.4 Nuance Communications Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.8.5 Nuance Communications Key News & Latest Developments
7.9 Opentext
7.9.1 Opentext Company Summary
7.9.2 Opentext Business Overview
7.9.3 Opentext Customer Engagement Solutions Major Product Offerings
7.9.4 Opentext Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.9.5 Opentext Key News & Latest Developments
7.10 Oracle
7.10.1 Oracle Company Summary
7.10.2 Oracle Business Overview
7.10.3 Oracle Customer Engagement Solutions Major Product Offerings
7.10.4 Oracle Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.10.5 Oracle Key News & Latest Developments
7.11 Pegasystems
7.11.1 Pegasystems Company Summary
7.11.2 Pegasystems Business Overview
7.11.3 Pegasystems Customer Engagement Solutions Major Product Offerings
7.11.4 Pegasystems Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.11.5 Pegasystems Key News & Latest Developments
7.12 Pitney Bowes
7.12.1 Pitney Bowes Company Summary
7.12.2 Pitney Bowes Business Overview
7.12.3 Pitney Bowes Customer Engagement Solutions Major Product Offerings
7.12.4 Pitney Bowes Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.12.5 Pitney Bowes Key News & Latest Developments
7.13 Salesforce
7.13.1 Salesforce Company Summary
7.13.2 Salesforce Business Overview
7.13.3 Salesforce Customer Engagement Solutions Major Product Offerings
7.13.4 Salesforce Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.13.5 Salesforce Key News & Latest Developments
7.14 SAP
7.14.1 SAP Company Summary
7.14.2 SAP Business Overview
7.14.3 SAP Customer Engagement Solutions Major Product Offerings
7.14.4 SAP Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.14.5 SAP Key News & Latest Developments
7.15 Servicenow
7.15.1 Servicenow Company Summary
7.15.2 Servicenow Business Overview
7.15.3 Servicenow Customer Engagement Solutions Major Product Offerings
7.15.4 Servicenow Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.15.5 Servicenow Key News & Latest Developments
7.16 Verint Systems
7.16.1 Verint Systems Company Summary
7.16.2 Verint Systems Business Overview
7.16.3 Verint Systems Customer Engagement Solutions Major Product Offerings
7.16.4 Verint Systems Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.16.5 Verint Systems Key News & Latest Developments
7.17 Zendesk
7.17.1 Zendesk Company Summary
7.17.2 Zendesk Business Overview
7.17.3 Zendesk Customer Engagement Solutions Major Product Offerings
7.17.4 Zendesk Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.17.5 Zendesk Key News & Latest Developments
7.18 Egain Corporation
7.18.1 Egain Corporation Company Summary
7.18.2 Egain Corporation Business Overview
7.18.3 Egain Corporation Customer Engagement Solutions Major Product Offerings
7.18.4 Egain Corporation Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.18.5 Egain Corporation Key News & Latest Developments
7.19 Bpmonline
7.19.1 Bpmonline Company Summary
7.19.2 Bpmonline Business Overview
7.19.3 Bpmonline Customer Engagement Solutions Major Product Offerings
7.19.4 Bpmonline Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.19.5 Bpmonline Key News & Latest Developments
7.20 Crmnext
7.20.1 Crmnext Company Summary
7.20.2 Crmnext Business Overview
7.20.3 Crmnext Customer Engagement Solutions Major Product Offerings
7.20.4 Crmnext Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.20.5 Crmnext Key News & Latest Developments
7.21 Eptica
7.21.1 Eptica Company Summary
7.21.2 Eptica Business Overview
7.21.3 Eptica Customer Engagement Solutions Major Product Offerings
7.21.4 Eptica Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.21.5 Eptica Key News & Latest Developments
7.22 Freshworks
7.22.1 Freshworks Company Summary
7.22.2 Freshworks Business Overview
7.22.3 Freshworks Customer Engagement Solutions Major Product Offerings
7.22.4 Freshworks Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.22.5 Freshworks Key News & Latest Developments
7.23 Ifs-Mplsystems
7.23.1 Ifs-Mplsystems Company Summary
7.23.2 Ifs-Mplsystems Business Overview
7.23.3 Ifs-Mplsystems Customer Engagement Solutions Major Product Offerings
7.23.4 Ifs-Mplsystems Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.23.5 Ifs-Mplsystems Key News & Latest Developments
7.24 Lithium Technologies
7.24.1 Lithium Technologies Company Summary
7.24.2 Lithium Technologies Business Overview
7.24.3 Lithium Technologies Customer Engagement Solutions Major Product Offerings
7.24.4 Lithium Technologies Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.24.5 Lithium Technologies Key News & Latest Developments
7.25 Sugarcrm
7.25.1 Sugarcrm Company Summary
7.25.2 Sugarcrm Business Overview
7.25.3 Sugarcrm Customer Engagement Solutions Major Product Offerings
7.25.4 Sugarcrm Customer Engagement Solutions Revenue in Global Market (2018-2023)
7.25.5 Sugarcrm Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

LIST OF TABLES & FIGURES

List of Tables
Table 1. Customer Engagement Solutions Market Opportunities & Trends in Global Market
Table 2. Customer Engagement Solutions Market Drivers in Global Market
Table 3. Customer Engagement Solutions Market Restraints in Global Market
Table 4. Key Players of Customer Engagement Solutions in Global Market
Table 5. Top Customer Engagement Solutions Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Customer Engagement Solutions Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Customer Engagement Solutions Revenue Share by Companies, 2018-2023
Table 8. Global Companies Customer Engagement Solutions Product Type
Table 9. List of Global Tier 1 Customer Engagement Solutions Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Engagement Solutions Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Customer Engagement Solutions Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - Customer Engagement Solutions Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Customer Engagement Solutions Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application ? Global Customer Engagement Solutions Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - Customer Engagement Solutions Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Customer Engagement Solutions Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region ? Global Customer Engagement Solutions Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global Customer Engagement Solutions Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Customer Engagement Solutions Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America Customer Engagement Solutions Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Customer Engagement Solutions Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe Customer Engagement Solutions Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Customer Engagement Solutions Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia Customer Engagement Solutions Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Customer Engagement Solutions Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America Customer Engagement Solutions Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Customer Engagement Solutions Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa Customer Engagement Solutions Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Customer Engagement Solutions Revenue, (US$, Mn), 2024-2029
Table 30. Avaya Company Summary
Table 31. Avaya Customer Engagement Solutions Product Offerings
Table 32. Avaya Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 33. Avaya Key News & Latest Developments
Table 34. Aspect Software Company Summary
Table 35. Aspect Software Customer Engagement Solutions Product Offerings
Table 36. Aspect Software Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 37. Aspect Software Key News & Latest Developments
Table 38. Calabrio Company Summary
Table 39. Calabrio Customer Engagement Solutions Product Offerings
Table 40. Calabrio Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 41. Calabrio Key News & Latest Developments
Table 42. Genesys Company Summary
Table 43. Genesys Customer Engagement Solutions Product Offerings
Table 44. Genesys Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 45. Genesys Key News & Latest Developments
Table 46. IBM Company Summary
Table 47. IBM Customer Engagement Solutions Product Offerings
Table 48. IBM Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 49. IBM Key News & Latest Developments
Table 50. Microsoft Company Summary
Table 51. Microsoft Customer Engagement Solutions Product Offerings
Table 52. Microsoft Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 53. Microsoft Key News & Latest Developments
Table 54. Nice Systems Company Summary
Table 55. Nice Systems Customer Engagement Solutions Product Offerings
Table 56. Nice Systems Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 57. Nice Systems Key News & Latest Developments
Table 58. Nuance Communications Company Summary
Table 59. Nuance Communications Customer Engagement Solutions Product Offerings
Table 60. Nuance Communications Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 61. Nuance Communications Key News & Latest Developments
Table 62. Opentext Company Summary
Table 63. Opentext Customer Engagement Solutions Product Offerings
Table 64. Opentext Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 65. Opentext Key News & Latest Developments
Table 66. Oracle Company Summary
Table 67. Oracle Customer Engagement Solutions Product Offerings
Table 68. Oracle Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 69. Oracle Key News & Latest Developments
Table 70. Pegasystems Company Summary
Table 71. Pegasystems Customer Engagement Solutions Product Offerings
Table 72. Pegasystems Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 73. Pegasystems Key News & Latest Developments
Table 74. Pitney Bowes Company Summary
Table 75. Pitney Bowes Customer Engagement Solutions Product Offerings
Table 76. Pitney Bowes Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 77. Pitney Bowes Key News & Latest Developments
Table 78. Salesforce Company Summary
Table 79. Salesforce Customer Engagement Solutions Product Offerings
Table 80. Salesforce Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 81. Salesforce Key News & Latest Developments
Table 82. SAP Company Summary
Table 83. SAP Customer Engagement Solutions Product Offerings
Table 84. SAP Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 85. SAP Key News & Latest Developments
Table 86. Servicenow Company Summary
Table 87. Servicenow Customer Engagement Solutions Product Offerings
Table 88. Servicenow Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 89. Servicenow Key News & Latest Developments
Table 90. Verint Systems Company Summary
Table 91. Verint Systems Customer Engagement Solutions Product Offerings
Table 92. Verint Systems Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 93. Verint Systems Key News & Latest Developments
Table 94. Zendesk Company Summary
Table 95. Zendesk Customer Engagement Solutions Product Offerings
Table 96. Zendesk Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 97. Zendesk Key News & Latest Developments
Table 98. Egain Corporation Company Summary
Table 99. Egain Corporation Customer Engagement Solutions Product Offerings
Table 100. Egain Corporation Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 101. Egain Corporation Key News & Latest Developments
Table 102. Bpmonline Company Summary
Table 103. Bpmonline Customer Engagement Solutions Product Offerings
Table 104. Bpmonline Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 105. Bpmonline Key News & Latest Developments
Table 106. Crmnext Company Summary
Table 107. Crmnext Customer Engagement Solutions Product Offerings
Table 108. Crmnext Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 109. Crmnext Key News & Latest Developments
Table 110. Eptica Company Summary
Table 111. Eptica Customer Engagement Solutions Product Offerings
Table 112. Eptica Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 113. Eptica Key News & Latest Developments
Table 114. Freshworks Company Summary
Table 115. Freshworks Customer Engagement Solutions Product Offerings
Table 116. Freshworks Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 117. Freshworks Key News & Latest Developments
Table 118. Ifs-Mplsystems Company Summary
Table 119. Ifs-Mplsystems Customer Engagement Solutions Product Offerings
Table 120. Ifs-Mplsystems Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 121. Ifs-Mplsystems Key News & Latest Developments
Table 122. Lithium Technologies Company Summary
Table 123. Lithium Technologies Customer Engagement Solutions Product Offerings
Table 124. Lithium Technologies Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 125. Lithium Technologies Key News & Latest Developments
Table 126. Sugarcrm Company Summary
Table 127. Sugarcrm Customer Engagement Solutions Product Offerings
Table 128. Sugarcrm Customer Engagement Solutions Revenue (US$, Mn) & (2018-2023)
Table 129. Sugarcrm Key News & Latest Developments
List of Figures
Figure 1. Customer Engagement Solutions Segment by Type in 2022
Figure 2. Customer Engagement Solutions Segment by Application in 2022
Figure 3. Global Customer Engagement Solutions Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Customer Engagement Solutions Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global Customer Engagement Solutions Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Engagement Solutions Revenue in 2022
Figure 8. By Type - Global Customer Engagement Solutions Revenue Market Share, 2018-2029
Figure 9. By Application - Global Customer Engagement Solutions Revenue Market Share, 2018-2029
Figure 10. By Type - Global Customer Engagement Solutions Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global Customer Engagement Solutions Revenue Market Share, 2018-2029
Figure 12. By Application - Global Customer Engagement Solutions Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global Customer Engagement Solutions Revenue Market Share, 2018-2029
Figure 14. By Region - Global Customer Engagement Solutions Revenue Market Share, 2018-2029
Figure 15. By Country - North America Customer Engagement Solutions Revenue Market Share, 2018-2029
Figure 16. US Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 17. Canada Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe Customer Engagement Solutions Revenue Market Share, 2018-2029
Figure 20. Germany Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 21. France Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 23. Italy Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 24. Russia Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia Customer Engagement Solutions Revenue Market Share, 2018-2029
Figure 28. China Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 29. Japan Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 32. India Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America Customer Engagement Solutions Revenue Market Share, 2018-2029
Figure 34. Brazil Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa Customer Engagement Solutions Revenue Market Share, 2018-2029
Figure 37. Turkey Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 38. Israel Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 40. UAE Customer Engagement Solutions Revenue, (US$, Mn), 2018-2029
Figure 41. Avaya Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Aspect Software Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Calabrio Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Genesys Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. IBM Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Microsoft Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Nice Systems Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Nuance Communications Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Opentext Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Oracle Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Pegasystems Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 52. Pitney Bowes Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 53. Salesforce Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 54. SAP Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 55. Servicenow Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 56. Verint Systems Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 57. Zendesk Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 58. Egain Corporation Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 59. Bpmonline Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 60. Crmnext Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 61. Eptica Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 62. Freshworks Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 63. Ifs-Mplsystems Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 64. Lithium Technologies Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 65. Sugarcrm Customer Engagement Solutions Revenue Year Over Year Growth (US$, Mn) & (2018-2023)

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