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VoIP Call Center Software Market Size, Share 2022
This report contains market size and forecasts of VoIP Call Center Software in Global, including the following market information:
Global VoIP Call Center Software Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global VoIP Call Center Software market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period 2022-2028.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Small Business Adaptation Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of VoIP Call Center Software include Zendesk, RingCentral, Vocalcom, Mitel Networks, Skype, Convoso, Nextiva, Aircall and Cisco and etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the VoIP Call Center Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global VoIP Call Center Software Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global VoIP Call Center Software Market Segment Percentages, by Type, 2021 (%)
Small Business Adaptation
Large Business Adaptation
Global VoIP Call Center Software Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global VoIP Call Center Software Market Segment Percentages, by Application, 2021 (%)
Email
Live Chat
SMS Texts
Instant Messaging
Other
Global VoIP Call Center Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global VoIP Call Center Software Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies VoIP Call Center Software revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies VoIP Call Center Software revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Zendesk
RingCentral
Vocalcom
Mitel Networks
Skype
Convoso
Nextiva
Aircall
Cisco
Freshworks
| Report Attributes |
Report Details |
| Report Title |
VoIP Call Center Software Market, Global Outlook and Forecast 2022-2028 |
| Historical Year |
2018 to 2022 (Data from 2010 can be provided as per availability) |
| Base Year |
2021 |
| Forecast Year |
2029 |
| Number of Pages |
61 Pages |
| Customization Available |
Yes, the report can be customized as per your need. |
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 VoIP Call Center Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global VoIP Call Center Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global VoIP Call Center Software Overall Market Size
2.1 Global VoIP Call Center Software Market Size: 2021 VS 2028
2.2 Global VoIP Call Center Software Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top VoIP Call Center Software Players in Global Market
3.2 Top Global VoIP Call Center Software Companies Ranked by Revenue
3.3 Global VoIP Call Center Software Revenue by Companies
3.4 Top 3 and Top 5 VoIP Call Center Software Companies in Global Market, by Revenue in 2021
3.5 Global Companies VoIP Call Center Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 VoIP Call Center Software Players in Global Market
3.6.1 List of Global Tier 1 VoIP Call Center Software Companies
3.6.2 List of Global Tier 2 and Tier 3 VoIP Call Center Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global VoIP Call Center Software Market Size Markets, 2021 & 2028
4.1.2 Small Business Adaptation
4.1.3 Large Business Adaptation
4.2 By Type - Global VoIP Call Center Software Revenue & Forecasts
4.2.1 By Type - Global VoIP Call Center Software Revenue, 2017-2022
4.2.2 By Type - Global VoIP Call Center Software Revenue, 2023-2028
4.2.3 By Type - Global VoIP Call Center Software Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global VoIP Call Center Software Market Size, 2021 & 2028
5.1.2 Email
5.1.3 Live Chat
5.1.4 SMS Texts
5.1.5 Instant Messaging
5.1.6 Other
5.2 By Application - Global VoIP Call Center Software Revenue & Forecasts
5.2.1 By Application - Global VoIP Call Center Software Revenue, 2017-2022
5.2.2 By Application - Global VoIP Call Center Software Revenue, 2023-2028
5.2.3 By Application - Global VoIP Call Center Software Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global VoIP Call Center Software Market Size, 2021 & 2028
6.2 By Region - Global VoIP Call Center Software Revenue & Forecasts
6.2.1 By Region - Global VoIP Call Center Software Revenue, 2017-2022
6.2.2 By Region - Global VoIP Call Center Software Revenue, 2023-2028
6.2.3 By Region - Global VoIP Call Center Software Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America VoIP Call Center Software Revenue, 2017-2028
6.3.2 US VoIP Call Center Software Market Size, 2017-2028
6.3.3 Canada VoIP Call Center Software Market Size, 2017-2028
6.3.4 Mexico VoIP Call Center Software Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe VoIP Call Center Software Revenue, 2017-2028
6.4.2 Germany VoIP Call Center Software Market Size, 2017-2028
6.4.3 France VoIP Call Center Software Market Size, 2017-2028
6.4.4 U.K. VoIP Call Center Software Market Size, 2017-2028
6.4.5 Italy VoIP Call Center Software Market Size, 2017-2028
6.4.6 Russia VoIP Call Center Software Market Size, 2017-2028
6.4.7 Nordic Countries VoIP Call Center Software Market Size, 2017-2028
6.4.8 Benelux VoIP Call Center Software Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia VoIP Call Center Software Revenue, 2017-2028
6.5.2 China VoIP Call Center Software Market Size, 2017-2028
6.5.3 Japan VoIP Call Center Software Market Size, 2017-2028
6.5.4 South Korea VoIP Call Center Software Market Size, 2017-2028
6.5.5 Southeast Asia VoIP Call Center Software Market Size, 2017-2028
6.5.6 India VoIP Call Center Software Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America VoIP Call Center Software Revenue, 2017-2028
6.6.2 Brazil VoIP Call Center Software Market Size, 2017-2028
6.6.3 Argentina VoIP Call Center Software Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa VoIP Call Center Software Revenue, 2017-2028
6.7.2 Turkey VoIP Call Center Software Market Size, 2017-2028
6.7.3 Israel VoIP Call Center Software Market Size, 2017-2028
6.7.4 Saudi Arabia VoIP Call Center Software Market Size, 2017-2028
6.7.5 UAE VoIP Call Center Software Market Size, 2017-2028
7 Players Profiles
7.1 Zendesk
7.1.1 Zendesk Corporate Summary
7.1.2 Zendesk Business Overview
7.1.3 Zendesk VoIP Call Center Software Major Product Offerings
7.1.4 Zendesk VoIP Call Center Software Revenue in Global Market (2017-2022)
7.1.5 Zendesk Key News
7.2 RingCentral
7.2.1 RingCentral Corporate Summary
7.2.2 RingCentral Business Overview
7.2.3 RingCentral VoIP Call Center Software Major Product Offerings
7.2.4 RingCentral VoIP Call Center Software Revenue in Global Market (2017-2022)
7.2.5 RingCentral Key News
7.3 Vocalcom
7.3.1 Vocalcom Corporate Summary
7.3.2 Vocalcom Business Overview
7.3.3 Vocalcom VoIP Call Center Software Major Product Offerings
7.3.4 Vocalcom VoIP Call Center Software Revenue in Global Market (2017-2022)
7.3.5 Vocalcom Key News
7.4 Mitel Networks
7.4.1 Mitel Networks Corporate Summary
7.4.2 Mitel Networks Business Overview
7.4.3 Mitel Networks VoIP Call Center Software Major Product Offerings
7.4.4 Mitel Networks VoIP Call Center Software Revenue in Global Market (2017-2022)
7.4.5 Mitel Networks Key News
7.5 Skype
7.5.1 Skype Corporate Summary
7.5.2 Skype Business Overview
7.5.3 Skype VoIP Call Center Software Major Product Offerings
7.5.4 Skype VoIP Call Center Software Revenue in Global Market (2017-2022)
7.5.5 Skype Key News
7.6 Convoso
7.6.1 Convoso Corporate Summary
7.6.2 Convoso Business Overview
7.6.3 Convoso VoIP Call Center Software Major Product Offerings
7.6.4 Convoso VoIP Call Center Software Revenue in Global Market (2017-2022)
7.6.5 Convoso Key News
7.7 Nextiva
7.7.1 Nextiva Corporate Summary
7.7.2 Nextiva Business Overview
7.7.3 Nextiva VoIP Call Center Software Major Product Offerings
7.7.4 Nextiva VoIP Call Center Software Revenue in Global Market (2017-2022)
7.7.5 Nextiva Key News
7.8 Aircall
7.8.1 Aircall Corporate Summary
7.8.2 Aircall Business Overview
7.8.3 Aircall VoIP Call Center Software Major Product Offerings
7.8.4 Aircall VoIP Call Center Software Revenue in Global Market (2017-2022)
7.8.5 Aircall Key News
7.9 Cisco
7.9.1 Cisco Corporate Summary
7.9.2 Cisco Business Overview
7.9.3 Cisco VoIP Call Center Software Major Product Offerings
7.9.4 Cisco VoIP Call Center Software Revenue in Global Market (2017-2022)
7.9.5 Cisco Key News
7.10 Freshworks
7.10.1 Freshworks Corporate Summary
7.10.2 Freshworks Business Overview
7.10.3 Freshworks VoIP Call Center Software Major Product Offerings
7.10.4 Freshworks VoIP Call Center Software Revenue in Global Market (2017-2022)
7.10.5 Freshworks Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. VoIP Call Center Software Market Opportunities & Trends in Global Market
Table 2. VoIP Call Center Software Market Drivers in Global Market
Table 3. VoIP Call Center Software Market Restraints in Global Market
Table 4. Key Players of VoIP Call Center Software in Global Market
Table 5. Top VoIP Call Center Software Players in Global Market, Ranking by Revenue (2021)
Table 6. Global VoIP Call Center Software Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global VoIP Call Center Software Revenue Share by Companies, 2017-2022
Table 8. Global Companies VoIP Call Center Software Product Type
Table 9. List of Global Tier 1 VoIP Call Center Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 VoIP Call Center Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global VoIP Call Center Software Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - VoIP Call Center Software Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - VoIP Call Center Software Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global VoIP Call Center Software Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - VoIP Call Center Software Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - VoIP Call Center Software Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global VoIP Call Center Software Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global VoIP Call Center Software Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global VoIP Call Center Software Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America VoIP Call Center Software Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America VoIP Call Center Software Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe VoIP Call Center Software Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe VoIP Call Center Software Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia VoIP Call Center Software Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia VoIP Call Center Software Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America VoIP Call Center Software Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America VoIP Call Center Software Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa VoIP Call Center Software Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa VoIP Call Center Software Revenue, (US$, Mn), 2023-2028
Table 30. Zendesk Corporate Summary
Table 31. Zendesk VoIP Call Center Software Product Offerings
Table 32. Zendesk VoIP Call Center Software Revenue (US$, Mn), (2017-2022)
Table 33. RingCentral Corporate Summary
Table 34. RingCentral VoIP Call Center Software Product Offerings
Table 35. RingCentral VoIP Call Center Software Revenue (US$, Mn), (2017-2022)
Table 36. Vocalcom Corporate Summary
Table 37. Vocalcom VoIP Call Center Software Product Offerings
Table 38. Vocalcom VoIP Call Center Software Revenue (US$, Mn), (2017-2022)
Table 39. Mitel Networks Corporate Summary
Table 40. Mitel Networks VoIP Call Center Software Product Offerings
Table 41. Mitel Networks VoIP Call Center Software Revenue (US$, Mn), (2017-2022)
Table 42. Skype Corporate Summary
Table 43. Skype VoIP Call Center Software Product Offerings
Table 44. Skype VoIP Call Center Software Revenue (US$, Mn), (2017-2022)
Table 45. Convoso Corporate Summary
Table 46. Convoso VoIP Call Center Software Product Offerings
Table 47. Convoso VoIP Call Center Software Revenue (US$, Mn), (2017-2022)
Table 48. Nextiva Corporate Summary
Table 49. Nextiva VoIP Call Center Software Product Offerings
Table 50. Nextiva VoIP Call Center Software Revenue (US$, Mn), (2017-2022)
Table 51. Aircall Corporate Summary
Table 52. Aircall VoIP Call Center Software Product Offerings
Table 53. Aircall VoIP Call Center Software Revenue (US$, Mn), (2017-2022)
Table 54. Cisco Corporate Summary
Table 55. Cisco VoIP Call Center Software Product Offerings
Table 56. Cisco VoIP Call Center Software Revenue (US$, Mn), (2017-2022)
Table 57. Freshworks Corporate Summary
Table 58. Freshworks VoIP Call Center Software Product Offerings
Table 59. Freshworks VoIP Call Center Software Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. VoIP Call Center Software Segment by Type in 2021
Figure 2. VoIP Call Center Software Segment by Application in 2021
Figure 3. Global VoIP Call Center Software Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global VoIP Call Center Software Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global VoIP Call Center Software Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by VoIP Call Center Software Revenue in 2021
Figure 8. By Type - Global VoIP Call Center Software Revenue Market Share, 2017-2028
Figure 9. By Application - Global VoIP Call Center Software Revenue Market Share, 2017-2028
Figure 10. By Region - Global VoIP Call Center Software Revenue Market Share, 2017-2028
Figure 11. By Country - North America VoIP Call Center Software Revenue Market Share, 2017-2028
Figure 12. US VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 13. Canada VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe VoIP Call Center Software Revenue Market Share, 2017-2028
Figure 16. Germany VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 17. France VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 19. Italy VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 20. Russia VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia VoIP Call Center Software Revenue Market Share, 2017-2028
Figure 24. China VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 25. Japan VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 28. India VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America VoIP Call Center Software Revenue Market Share, 2017-2028
Figure 30. Brazil VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa VoIP Call Center Software Revenue Market Share, 2017-2028
Figure 33. Turkey VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 34. Israel VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 36. UAE VoIP Call Center Software Revenue, (US$, Mn), 2017-2028
Figure 37. Zendesk VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. RingCentral VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Vocalcom VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Mitel Networks VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Skype VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Convoso VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Nextiva VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Aircall VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Cisco VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Freshworks VoIP Call Center Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
